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Terms & Conditions

Bookings

Atlantic Camping only takes bookings made by persons over 18 years old. Bookings will be considered for visitors from 16 years and up, however, the booking must be authorised by a parent or guardian, and full contact details of the responsible adult must be provided. Atlantic Camping reserves the right to refuse a booking at any time – without giving reason. Atlantic Camping will confirm and invoice the booking to you by email. The confirmation, including the invoice, must be checked for correctness following receipt. Possible or alleged inaccuracies must always be made known by telephone or email before the start of the stay. Atlantic Camping reserves the right to make alterations to bookings, and will notify you accordingly. Whilst we try to accommodate requests, we cannot guarantee a specific pitch. 

Group Bookings

Atlantic Camping reserves the right to refuse group bookings if the purpose and size of the group is not appropriate. Group bookings will be considered on a case by case basis. In the case of group bookings, parties must ensure that they do not cause an inconvenience to others.

Pitch Rental 

We let a pitch to you with the expectation that you will follow the usual customs of good camping and caravanning. We reserve the right to ask visitors to leave at any point of their stay if the behaviour of any member of their party is unacceptable; in this instance no refund of monies will be paid. Basic pitch rate includes two adults and is for one tent, motorhome, caravan or camper van only. Extra adults and children can be booked on to the pitch up to a maximum of 6 persons per pitch and will incur a charge per person. 1 vehicle is permitted per pitch and included in the basic pitch rate. Extra vehicles, pup tents, awnings/gazebos and dogs are accepted and incur an extra fee. It is your responsibility to ensure that you can fit both your vehicle and unit on the pitch allocated to you. If bringing extras, these must fit within the pitch. Tents larger than 5m will be charged an oversized tent fee. Visitors should be mindful of the fire break requirements when setting up. 

Loss of Property

Atlantic Camping cannot be held responsible for loss or damage to visitor property, or for injury sustained by the visitor or their party, unless the loss, damage or injury is a direct result of negligence. 

Pets

Atlantic Camping accepts pets on prior arrangement, up to a maximum of three per booking. Pets are charged at £3 per day and must be kept under control and on a lead whilst in campsite grounds. Please do not leave your animal unattended.

Payments

A 30% deposit must be made at the time of booking to secure the reservation. The outstanding balance must be made no less than 30 days prior to the arrival date. Bookings made within 30 days of the start of the stay must be paid in full at the time of booking. Failure to adhere to this may result in the reservation being cancelled. 

Alteration costs

In principle, changes within 42 days of arrival are not allowed. Changes requested prior to 42 days before arrival may be implemented where possible and practical, however Atlantic Camping reserve the right to choose whether, and to what extent, these changes will be made. Amendments are charged at an admin fee of £30, plus any increase in charge for higher rates where applicable. 

Transfer of rights 

Only persons with whom the agreement has been made will have rights under the contract

Cancellations (without policy)

Any cancellations made by the customer for whatever reason must be confirmed in writing via email to info@atlantic-camping.co.uk. In the case of cancellation within 42 days prior to the start of the stay, the full amount is due and non-refundable. In the event of cancellation more than 42 days prior to the start of the stay, the 30% deposit is due and non-refundable. On receipt of notice of cancellation more than 42 days prior to the start of the stay, Atlantic Camping will seek to re-let the pitch for the period of booking. If it succeeds in re-letting the pitch for the whole period it shall refund any monies paid minus the non-refundable deposit and a £30 admin fee. If it succeeds in re-letting part of the stay, it shall refund any monies paid minus the non-refundable deposit, a £30 admin fee and the rental for the period which is not re-let. If Atlantic Camping is unable to re-let the pitch, the full amount is non refundable. In the event of premature termination of the stay, the full amount is due and non refundable. Atlantic Camping strongly recommends that the customer take out travel insurance from a 3rd party provider to protect from losses in the event of cancellation. 

Cancellations (with policy) 

We offer an optional cancellation policy for our camping pitches and surf pods. The payment of £10 per holiday week protects you and your party, up to and including the day before you holiday, against loss of all monies already paid (excluding the £10 per week premium) due to redundancy, jury service, personal injury, illness or death to any member of your party. Supporting evidence (such as a Doctor’s certificate, redundancy notice etc) will be required for a refund to be able to be issued. The Cancellation Policy applies only to holidays booked in our own camping pitches and surf pods. It does not apply to holidays in our holiday cottages or lodges. Please note that as of 5th March 2020, this cancellation policy does not cover a pandemic or epidemic. In all circumstances we strongly recommend you take out your own holiday insurance as no refunds will be issued for any reason other than those covered by the cancellation plan. COVID – 19 is now classed as an illness and will therefore be covered by the above plan if you can provide evidence that you, or any member of your party are unable to travel. Holiday insurance companies are now selling holiday insurance policies that cover COVID-19 so we strongly advise that your own holiday insurance is purchased in addition to our policy above to provide an extra level of protection.

Arrival and Departure

Arrival is from 2pm onwards. The site is not staffed after 6pm. You must vacate the pitch by 12am on the date of departure and leave the pitch in a clean and tidy state.

Price

The prices on www.atlantic-camping.co.uk are not binding, Atlantic Camping reserves the right to change these prices. Atlantic Camping reserves the right to refuse bookings when they are made under evidently incorrect sales prices, such as any incorrect prices listed by third parties. The customer must then rebook directly so that they can be informed of the correct price.

Campsite Regulations

Open fires are not permitted. Please raise BBQs off the ground significantly enough to avoid damage to the grass. Cutting or damaging trees is strictly prohibited and the natural conditions are not to be disturbed. Please consider fire risk limitation, safety and access when pitching your tent. Ensure that children are appropriately supervised at all times in all areas of the farm. As this is a family run campsite we operate a no noise after 10.30pm policy. This means that you must keep any noise to a minimum, and it should not be heard by neighbouring pitches after this time. 

Rubbish

Bins are provided for general waste, dry mixed recycling and glass recycling. Please separate your waste accordingly. Do not use these bins to leave broken equipment, groundsheets etc as we have to pay to get this collected – anyone found doing this will be charged accordingly.

Chemical Waste Disposal

We have facilities for biodegradable toilet chemicals. Unfortunately we are unable to dispose of ‘blue’ chemicals containing formaldehyde. Please check your toilet chemicals before using the facilities

Amenities

Some amenities may be restricted according to demand during low season, this includes the onsite shop. 

Weather

We regret that we cannot refund any money due to adverse weather conditions. 

Force majeure

If the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond control of the owner, this may be interpreted as force majeure. In this instance, such as where natural disasters, strikes, government measures, epidemics or outbreaks of hostilities prevent the owner from opening, Atlantic Camping reserves the right to close their business. In the event of force majeure Atlantic Camping will not be obliged to compensate any damages, or to refund the rental cost. 

Complaints

Should the customer find that there is a problem or cause for complaint, they must notify one of the staff immediately. This allows Atlantic Camping the opportunity to take any reasonable steps necessary to resolve the issue. Atlantic Camping will not make any refunds in respect of complaints made after the visitors departure if the visitor did not make the complaint known to the team during their stay. 

Day visitors

Day visitors are considered at the discretion of Atlantic Camping and by prior arrangement only. If you are travelling with visitors also staying at Atlantic Farm who are staying in other areas of the grounds, collectively gathering within other areas of the farm must be by prior arrangement only and will be considered on a case by case basis. 

Governing Law

The Law of England and Wales shall govern the construction, validity and performance of the agreement and both parties submit to the non-exclusive jurisdiction of the UK courts.